Body & Paint - Insurance Claims Process
Insurance Claims Process
| Customer Walk-In / Tow |
 |
|
| Customer to sign the claim form |
|
| Estimation of repair costs by Service Advisor |
|
| Insurance adjuster to assess the vehicle with Service Advisor |
|
| Commence vehicle repair |
|
| Final inspection and test drive of vehicle |
|
| Delivery of vehicle to customer |
Service Advisor to check documents
Documents Checklist for Insurance Claims| Documents | Third Party/ODKFK* | Own Damage (OD) | ||
|---|---|---|---|---|
| 1. | Updated Vehicle Registration Card | Photocopy (Both sides) |
 |
|
| 2. | Owner / Driver Identity Card | Photocopy | |
|
| 3. | Owner / Driver Driving License | Photocopy | |
|
| 4. | Insurance Policy / Cover Note | Photocopy | |
|
| 5. | Police Report | Original | |
|
| 6. | Third Party Police Report | Original | |
|
| 7. | Police Investigation Result Report | Original | |
|
| 8. | Sketch Plan | Original | |
|
| 9. | JPJ Search for Third Party Insurance Particular | Original | |
|
