Body & Paint - Insurance Claims Process

Insurance Claims Process

Customer Walk-In / Tow
Customer to sign the claim form
Estimation of repair costs by Service Advisor
Insurance adjuster to assess the vehicle with Service Advisor
Commence vehicle repair
Final inspection and test drive of vehicle
Delivery of vehicle to customer

Service Advisor to check documents
Documents Checklist for Insurance Claims
Documents Third Party/ODKFK* Own Damage (OD)
1. Updated Vehicle Registration Card Photocopy
(Both sides)
2. Owner / Driver Identity Card Photocopy
3. Owner / Driver Driving License Photocopy
4. Insurance Policy / Cover Note Photocopy
5. Police Report Original
6. Third Party Police Report Original  
7. Police Investigation Result Report Original  
8. Sketch Plan Original  
9. JPJ Search for Third Party Insurance Particular Original  
*ODKFK : Own Damage Knock-for-Knock