NISSAN NEW Vehicle Warranty Information



What is covered
Nissan (Tan Chong & Sons Motor Co. Sdn. Bhd.) warrants that for a designated period of time or specific mileage, your Nissan service centre will repair or replace any part on the vehicle which proves defective in materials or workmanship free of charge, except for those items listed “WHAT IS NOT COVERED”.

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever is earlier

What is not covered
  1. Tires are covered by a separate warranty.
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    1. Tire originally installed on a new Nissan vehicle are warranted by the tire manufacturer.
    2. In order to obtain tire warranty service, you must present the unserviceable tire to a local tire agent, unless otherwise directed by Nissan.
    3. Nissan service centre will assist you in requesting an adjustment through the local agent, if necessary.
  2. Any non-genuine accessories or equipment installed outside of Nissan’s works.
  3. Any parts or labor costs incurred in connection with required or recommended maintenance service as outlined in your Warranty Information & Owner’s Maintenance Booklet.
  4. Normal maintenance service such as wheel balancing and alignment, engine tune-up, headlight aiming, replacement of light bulbs, spark plugs, distributor contact points, drive belts, clutch disc, brake shoes and pads, filters, wiper blades, lubricants and coolant.
  5. Damage or failures resulting from:
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    • Misuse, accident, theft or fire (Proper use is outlined in your Owner’s Manual.)
    • Use of improper or dirty fuel, fluids and lubricants
    • Lack of performance of proper maintenance services as outlined in Warranty Information & Owner’s Maintenance Booklet.
    • Use of non-genuine Nissan parts
    • Alteration and improper repair
    • Stone chipping, chemical fallout, tree sap, salt, hail, windstorm, lightning or other environmental conditions
    • Repairs not performed by an authorized Nissan dealer
  6. Normal deterioration of trim, paint or other appearance items.
  7. Any vehicle on which the odometer reading has been changed so that mileage cannot be readily determined.
  8. Incidental or consequential damages such as loss of use of the vehicle, inconvenience or commercial loss.

New Vehicle Warranty
The period for the New Vehicle Warranty is 36 months or 100,000km (60,000 miles), / 12 months or 20,000km (12,000 miles) chever come first depending on models.

The New Vehicle Warranty covers all parts and components of each new Nissan vehicle supplied by Nissan except for tires and those items listed under “WHAT IS NOT COVERED”.

As for the battery, adjustment and air conditioner refrigerant recharge, the warranty period is separate clause under New Vehicle Warranty.

Things You Should Know About The NISSAN New Vehicle Warranty
The coverage period is 12 months or 20,000km, whichever come first for all models

What You Must Do
  1. Properly use, maintain and care for your vehicle as outlined in your Warranty Information & Owner’s Maintenance Booklet.
  2. Take the vehicle to Nissan service centre place of business during regular business hours for maintenance and service at your expense in order to obtain warranty service.
  3. Check the trim, paint and other appearance defects at the time the new vehicle is delivered and report the same to your selling dealer without delay.
  4. Retain maintenance service records in the event a question should arise concerning the vehicle’s maintenance.

What We Will Do
Warranty repairs will be made at no charge for parts and/or labor. Any needed parts replacement will be made using new or authorized remanufactured parts by your Nissan service centre. A reasonable time to complete the repairs must be allowed after the vehicle is delivered to the service centre.

Free inspection service at 1,000km (600miles) and 5,000km (3,000 miles) will be performed at no charge, except for fluid, lubricant, oil and oil filter replacement costs.

Consumer Assitance
Your complete satisfaction with your vehicle is the primary concern of your Nissan service centre, dealer, distributor and Nissan. If a problem arises that you feel has not been handled satisfactorily, the following steps are suggested.

Step 1
Discuss the problem with your Nissan service centre management first. If you feel something more should be done, and the service centre is unable to resolve the matter satisfactorily then…
Step 2
Contact Tan Chong Customer Service Assistance at 1800-88-3838. Our professional staff will ask for the following information:

  • Your name, address and telephone number
  • Vehicle identification number
  • Date of purchase
  • Odometer reading
  • Your Nissan dealer’s name
  • The nature of the problem

Nevertheless may we reiterate that ultimately your questions will most likely be resolved at your dealership, utilizing his facilities, equipment and technical personnel. So HELP US TO SERVE YOU!
* The above warranty information is applicable to all models except C22, Vanette Van.