Nissan (Tan Chong & Sons Motor Co. Sdn. Bhd.) warrants that for a designated period of time or specific mileage, your Nissan service centre will repair or replace any part on the vehicle which proves defective in materials or workmanship free of charge, except for those items listed “WHAT IS NOT COVERED”.

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever is earlier.

The period for the New Vehicle Warranty is 36 months or 100,000km (60,000 miles), / 12 months or 20,000km (12,000 miles) whichever come first depending on models.

The New Vehicle Warranty covers all parts and components of each new Nissan vehicle supplied by Nissan except for tires and those items listed under “WHAT IS NOT COVERED”.

As for the battery, adjustment and air conditioner refrigerant recharge, the warranty period is separate clause under New Vehicle Warranty. The coverage detail is subscribed in “THINGS YOU SHOULD KNOW ABOUT THE NISSAN NEW VEHICLE WARRANTY”

1. Properly use, maintain and care for your vehicle as outlined in your Warranty Information & Owner’s Maintenance Booklet.
   
   
2. Take the vehicle to Nissan service centre place of business during regular business hours for maintenance and service at your expense in order to obtain warranty service.
   
   
3. Check the trim, paint and other appearance defects at the time the new vehicle is delivered and report the same to your selling dealer without delay.
   
   
4. Retain maintenance service records in the event a question should arise concerning the vehicle’s maintenance.

Warranty repairs will be made at no charge for parts and/or labor. Any needed parts replacement will be made using new or authorized remanufactured parts by your Nissan service centre. A reasonable time to complete the repairs must be allowed after the vehicle is delivered to the service centre.

Free inspection service at 1,000km (600miles) and 5,000km (3,000 miles) will be performed at no charge, except for fluid, lubricant, oil and oil filter replacement costs.

Your complete satisfaction with your vehicle is the primary concern of your Nissan service centre, dealer, distributor and Nissan. If a problem arises that you feel has not been handled satisfactorily, the following steps are suggested.

Step 1
Discuss the problem with your Nissan service centre management first. If you feel something more should be done, and the service centre is unable to resolve the matter satisfactorily then…

Step 2
Contact Tan Chong Customer Service Assistance at 1800-88-3838. Our professional staff will ask for the following information:

Your name, address and telephone number
Vehicle identification number
Date of purchase
Odometer reading
Your Nissan dealer’s name
The nature of the problem

Nevertheless may we reiterate that ultimately your questions will most likely be resolved at your dealership, utilizing his facilities, equipment and technical personnel. So HELP US TO SERVE YOU!

* The above warranty information is applicable to all models except C22, Vanette Van.